Returns are accepted within 3 days of delivery with an unopened seal. If Butt Oil Traders sends a wrong or damaged item, we pay the return courier. Products with an opened or broken seal are not eligible for return.
How to request a return
Please contact Butt Oil Traders with your order details within the 3-day window. Include the product name and the date you received it so our team can check your request and explain the next steps.
Request a return on WhatsApp: 0328-4500975 or email info@buttoiltraders.pk.
Keep the seal unopened
Check the product and packaging before opening. If the item received does not match your order, or appears damaged on arrival, contact our team with your order details and photographs before using it.
Return and refund follow-up
Our team will review your request and confirm the applicable return and refund arrangements directly with you.