FAQs

Yes. Butt Oil Traders has been serving customers since 1999. We deal only in genuine branded engine oils and automotive spare parts. All products come with:

• Original factory seals
• Batch numbers
• Proper packaging
• Manufacturer labeling

  
  You can verify authenticity at the time of delivery before opening the product.

We also encourage customers to check our Google reviews and customer feedback for added confidence.

At delivery time, you can:

• Check seal condition
  
• Inspect packaging quality
  
• Verify batch number
  
• Confirm brand labeling
  If you notice anything unusual before opening, contact us immediately.
  Your trust is our priority.

Engine oil shipments are heavy and courier costs are high. Due to past fraudulent COD refusals, we require a small advance (Rs. 500–1000) for orders outside Lahore to confirm serious buyers.
This protects both our business and genuine customers.
Remaining amount is payable as agreed.

Lahore: 1–2 working days
Outside Lahore: 2–4 working days

Remote areas or public holidays may cause slight delays.

We provide dispatch updates via WhatsApp.

We offer complimentary gifts on:

✔ Complete vehicle engine oil package
OR
✔ Orders above Rs. 10,000

Gift items may vary depending on promotion and stock availability.
Our goal is to reward loyal and bulk customers.

Yes.We offer free fitting service on eligible engine oil packages at our shop in Lahore.
Customers purchasing full oil change packages can benefit from professional fitting at no extra cost.
(Outside Lahore orders are delivery-only.)

For safety and quality reasons, opened or used oil bottles cannot be returned.
However, if:

• You receive wrong item
  
• Seal is broken on arrival
  
• Product is damaged
  

Contact us within 24 hours with photos and we will resolve the issue professionally.

We provide free expert guidance.
Please send:

• Car model
  
• Model year
  
• Current mileage
  
• Current oil grade (if known)
  We recommend oil based on manufacturer specifications and Pakistani driving conditions.

• Cash on Delivery (Lahore only)
  
• Bank Transfer
  
• JazzCash
  
• Easypaisa
• Wise & Binance for international payment

  
  Advance required for outside Lahore.

• Yes, we deliver nationwide.z
  Delivery timelines and advance requirements may vary for remote areas.

✔ Serving since 1999
✔ Genuine branded products only
✔ Transparent advance policy
✔ Free expert oil recommendation
✔ Free fitting (Lahore)
✔ Free gifts on eligible orders
✔ Nationwide delivery
✔ Verified customer feedback

We focus on long-term trust, not one-time sales.